Bednarska, Marlena, and Paweł Łuka. “Negative Behaviours of Employees and Customers in Tourism Service Delivery - the Case of the Catering Industry”. Studies of the Industrial Geography Commission of the Polish Geographical Society 35, no. 3 (September 30, 2021): 307–319. Accessed November 21, 2024. https://prace-kgp.uken.krakow.pl/article/view/8609.